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| As you've seen in the other sections of this guide, finding the right server for any given solution takes some work, but it isn't impossible and it doesn't require that you hire a full-time IT professional. HP has the tools and resources you need to match your requirements to a server, even if you don't know the difference between SCSI and IDE, or Ultra3 or ATA. If you can define your needs in terms of features, software, data, and users, we can do the rest. |
Care Pack services |
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Your server will probably host applications that are essential to the operation of your business. So to keep your business running smoothly and maximize the return on your technology investment you'll want to make sure that the server is always available and performing at its best. An important element of keeping your server running is the warranty and support services you choose, like the Care Pack services HP offers.
The complete portfolio of HP Care Pack services for HP ProLiant servers provides the level of coverage and response time that reflects the importance of the server to your operations.
- On-site hardware support is available with up to 24x7 coverage and a 6-hour on-site time-to-repair commitment.
- Because software problems account for more downtime than hardware issues (26% vs. 21%), HP also offers support for all operating systems.
- For your convenience, HP also offers combination services that provide both hardware and software support.
- To help maximize productivity, advisory and remedial support is also available for over 160 of the most popular business applications, including the Microsoft Office suite.
HP can also help you meet specialized support requirements ranging from disaster recovery, back-up technical and advisory support with level 2 and 3 professional help desk, remote server monitoring and management, usage-based messaging (MS Exchange) services, and more.
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ActiveAnswers |
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ActiveAnswers is a complete tool set that you can use to turn your basic solution requirements into server specifics. You'll find a variety of sizers and configurators to help you customize servers for specific kinds of solutions. Among the tools you will find:
- Solution Sizers: help you determine the solution that best fits your solution. You will find sizers for e-commerce solutions, SQL server and Oracle database solutions, Microsoft Exchange and Lotus Domino solutions, and more.
- System Configurator: helps you weigh your available options for a particular server, adding and removing components to see how they affect prices and capabilities. If you want a good estimate for how much a particular server will cost, look to the configurator.
- Mobile Solutions Wizard: helps you identify the components you need to implement a complete wireless solution. This wizard takes you beyond servers to access points and other tools you need to establish and secure a robust wireless network.
Some of these tools require a bit of IT knowledge to use effectively, but that doesn't mean they can't be useful to non-IT business professionals. If nothing else, the questions the sizers and configurators ask you will give you a good idea of what you'll need to ask an IT professional. They can be as educational as they are useful, and provide insight into the different criteria that drive server choice.
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Resellers and sales associates |
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If you aren't comfortable sizing your own server, or you would feel more comfortable working with an experienced professional, certified HP resellers and sales associates are available to help you make choices that meet your needs and don't break your budget. Contact us at 1800-278-8100 and let our sales representative help you.
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