What are the different kinds of HP Smart Chat? |
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Basically, there are 2 ways to engage in a chat, Reactive Smart Chat and Proactive Smart Chat.
This is how each works:
- Reactive Smart Chat: To chat with a HP representative, simply click on a link or a chat button to initiate a chat. You can visit this website http://www.liveperson.com/lpsales/hp_demo1/index.htm to see an example of a reactive chat demo.
- Proactive Smart Chat: As you are surfing HP web pages, HP may initiate a chat by asking if you require help through a pop-up window invitation. The chat session only begins when you have accepted the invitation.
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Does the HP Smart Chat service cater to enquiries on all HP products? |
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The HP Smart Chat service is focused on providing pre-purchase enquiries on HP SmartOffice/Commercial products for growing businesses. If you have enquiries on other products, we are glad to arrange for the relevant HP representatives to assist you with your questions.
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Can I purchase HP products via the Smart Chat? |
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The HP representatives on Smart Chat are here to guide you through the various options available for the products you are looking for. If you wish to make a purchase, we will get a HP sales representative to contact you as soon as possible.
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What are the operating hours of the HP Smart Chat service? How fast can I expect a response from Smart Chat representatives? |
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The HP Smart Chat services are available between 9am and 5pm on working days. Focused on offering you a customer experience unlike any other in the industry, our Smart Chat representatives are committed to respond to your query as fast as possible.
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Does the HP Smart Chat service cater to different language needs? |
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HP Smart Chat is currently available for English-speaking countries only.
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How does the HP Smart Chat representative know which country I am from, and therefore give me the right event or promotional information that is relevant to me? |
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To ensure accuracy of all information discussed, we assume that you are a local resident of the country in which you have visited the HP web site. For example, if you are visiting the HP Australia web site, our HP Smart Chat representative will assume that you are a local resident of Australia, unless otherwise advised.
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How secure is HP Smart Chat? |
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To prevent unauthorised access or disclosure, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
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How will HP protect the privacy of my personal information? |
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HP is committed to ensuring the privacy of your personal information. IP addresses are only tracked to differentiate you from another customer. You have our assurance that HP does not track the source of where you are residing. You also have the assurance that HP will not sell, rent, or lease your personally identifiable information to others, including sharing information with other HP organisations without your consent.
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I cannot see the HP Smart Chat pop-up window. What can I do? |
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To take advantage of HP Smart Chat, you need to ensure that you have turned off your pop-up blocker and have also enabled Javascript on your browser.
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