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It’s easy for business owners to be seduced by the latest and greatest technologies, but how do you really choose the best solution for your business needs? How do you make sure that you get your money’s worth out of that technology? How can you keep the technology from becoming a security risk? And when that technology is at the end of its life, how do you dispose of it safely and economically?
These are important questions for every business to ask, and the answer is surprisingly simple – you ask a trusted friend in the industry. HP Total Care Services provide the experience you need to select and manage your technology resources throughout their lifecycle.
Choose – the right tools for the right job
Purchasing technology solutions is a crucial step for your business, and represents a large and important investment in your future. HP provides several resources you can call upon to help with your decision:
- Trusted Advisor offering customised advice
Prior to purchase you can receive trustworthy advice from an educated technician and professional problem-solver. Trusted advisors are available by phone, email, or online chat.
- Customised financing and leasing options
Because one size does not fit all, HP Total Care offers flexible options with competitive rates and low monthly payments.
- Selection tools
Do you prefer to work out for yourself what you need to purchase? HP understands, and offers a wide array of buying guides, how-to guides, and product comparison matrices.
Use – make the most of your investment
You’ve got the technology; now you can run your business effectively. HP Total Care gives you the ultimate in support and service, delivered by HP and its trusted partners. HP Care Pack Services offers many additional support options, from four-hour onsite response time to next-day exchange[1]. HP Total Care Services help you use technology more effectively:
- Partner Support
HP has thousands of local partners and resellers who can help you with service and support needs.
- Post-Sales Support
After you purchase HP equipment, you can get assistance from setup to support.
- HP Care Pack Services
When a standard warranty isn’t enough Care Pack Services expands on your range of options.
- HP Instant Support
Keep your PC tuned up with web-based tools that automate troubleshooting and diagnose hardware and configuration issues.
- HP Learning Center
Access a wide variety of online, instructor-led, free classes that educate you on business technology.
Protect – your technology and data
Total Care offers a choice of protection plans that keep your data more secure and your operations up and running. HP Total Care provides security consulting options ranging from free online articles and classes to in-depth, onsite service solutions. Or, if you prefer a more personal experience, an HP partner can customise a solution that’s right for your business.
- HP Smart Data Protection Services
Get an easy-to-use, remote back up and retrieval solution that includes support and self-help tools, as well as 5 GB of backup capacity.
- Accidental Damage Protection with Computrace Professional
Provides protection from physical damage, theft, and loss, and assists you in meeting data security and reporting requirements.
- HP Backup/Recovery Manager
Allows you to recover data that has been accidentally deleted or has become inaccessible due to a corrupted operating system. This is a standard feature on HP business notebooks, desktops and workstations.
- Disk Retention
You can keep your hard disks onsite while getting warranty repairs.
Transition – recovering value in your systems
When the time comes for you to transition your technology, HP Total Care helps upgrade to new equipment, migrate data, or switch to newer operating systems and software.
- Trade In/Trade Up
Trade in your technology for new HP products and save money.
- HP Recycling
Provides an easy way to recycle computer equipment, complete with a data scrub of your hard drives.
- HP Donation
Give others the advantage that your computer still has to offer.
- Transition with Leasing
Take advantage of the numerous benefits of leasing to help your transition to new technology.
Technology is your company’s biggest investment, and biggest asset. Let HP help you nurture that investment, and get the most out of it through Total Care Services.
1. Service levels and response times for HP Care Packs may vary depending on your geographic location. Restrictions and limitations apply.
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